Do you provide different delivery options?

Yes, we've got 3 options to choose from in Belgium:

- Standard Home Delivery with Bpost for €5.95 (Free shipping on orders above €65!)
- Service point delivery with Bpost for €4.95
- Pick up at our home for free

How does the pick up at our home works?

If you live near Leopoldsburg in Belgium, it is possible to swing by and pick up your purchase at our home. At the checkout, you can choose "pick up" as your delivery method. Soon after your payment we'll send you an e-mail with further instructions.

Do you also deliver to other countries?

Yes, we deliver to almost every country. You can easily calculate the shipping costs at the bottom of your cart. There's a section called 'Estimate shipping' where you can choose your country and add your zip code to calculate the costs.

Here are the rates of our most shipped to countries:

The Netherlands: Standard Home Deliver with Bpost for €7.80 (Free shipping on orders above €70!)

France: Standard Home Deliver with Bpost for €11.95 (Free shipping on orders above €100!)

Germany: Standard Home Deliver with Bpost for €8.55 (Free shipping on orders above €70!)

UK: Standard Home Deliver with Bpost for €24.00

US: Standard Home Deliver with Bpost for €24.00

When does my orders get shipped?

Orders placed before 9 p.m. are shipped the next day.
Orders placed in the weekend are shipped on monday.

When are my items getting delivered?

Normally, items are delivered the day after shipping it, but it can take up to 2 - 5 days for your items to arrive (Belgium).
 

Can I return items?

Yes, you can! You have 14 days for returning the item(s) counting from the day the item(s) was/were received. The costs of return will be at your own expense. 

How do I return my items?

You have 14 days from the date of receival to make a request for a return. Your refund will automatically be credited to the original form of payment that was used to make the purchase.

Follow the next steps: 

1. Register your return by sending us an e-mail at info@retagbelgium.com. You always need to request your return first, otherwise we can’t return your payment.

2. Print your return label and stick it on the shipping bag. Bring your return to any post office. Note: this label isn't a pre-paid label, which means the charges will be at your own expense. Questions? Feel free to contact us at info@retagbelgium.com.

I ordered an item, now what?

Yay, thank you for your trust! You'll get a mail short after the purchase with all the information about your order. As soon as the package is shipped, you'll get an e-mail with the tracking code to follow your order. (Time to sit by the window and wait.)

I didn't receive my package.

Did you check the track & trace? It's possible that your package is delivered at your neighbor's house. Do you think your package got lost? Please contact us at info@studio-retag.com and we're happy to help you.

Can I cancel my order?

No, it's not possible to cancel your order. Please always be sure you want an item when you order it.