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FAQ

We take your health very serious. All our items are washed and steamed at a high temperature. We pack them carefully before shipping. Normally the virus doesn't survive very long on surfaces so you don't need to worry. 

First of all we do a little happy dance! Shortly after, you will receive an email with the confirmation of your order accompanied with your order number. As soon as your item(s) is/are shipped you will receive an email containing your track & trace number.

You can find all the information about shipping in our shipping policy.

Yes, you can! You have 14 days for returning the item(s) counting from the day the item(s) was/were received. The costs of return will be at your own expense.

You have 14 days from the date of receival to make a request for a return. Your refund will automatically be credited to the original form of payment that was used to make the purchase.

Follow the next steps: 

1. Register your return by sending us an e-mail at info@studio-retag.com. You always need to request your return first, otherwise we can’t return your payment.

2. Print your return label and stick it on the shipping bag. Bring your return to any post office. Note: this label isn't a pre-paid label, which means the charges will be at your own expense. Questions? Feel free to contact us at info@studio-retag.com.com.

Unfortunately it’s not possible to exchange your purchased product for one of our other products.

It is possible that you have not received our confirmation mail, please check you spamfilter of the mailing program you use. It is quite common for those programs to hold back emails. If so, don't forget to allow our website to send you emails for further orders. If you can't find the solution, don't hesitate to contact us, we are happy to help!

Reserving items is not possible. This is because of the uniqueness of all our products. It's rarely that we come across an item twice! So if you see something you really like you have to be a fast.

No, all our items are secondhand or vintage (20+ years old). Some items are new old stock (NOS) which means they are manufactured long ago but they have never been sold at retail. This mostly means they are as new, but they could have some flaws. Always check the description of our items to know their condition.

Yes, but we have some rules to follow. You can find all the information on this page.

Yes, we are located at Leopoldsburg in Belgium. If you live nearby, send us an e-mail at info@studio-retag.com and you're welcome to try on some clothes.

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